Conditions of payment & travel

General conditions

These general conditions apply between Amente AB/Visit South Sweden and those who personally or through a third party sign an agreement with Amente AB/Visit South Sweden as defined in the confirmation. The contract can be for accommodation, transport, purchase of other products and services, or a combination of these.

Who is responsible?

Responsible organiser is Amente AB/Visit South Sweden Brostugevägen1 29342 Olofström
Phone:0046(0)454-309310
Fax:0046(0)454-99980
E-mail: info@visitblekinge.se

As the organiser, we are responsible for ensuring that:
You receive written confirmation of your booking.
The services you bought agree with the description. We are not responsible for promises that the owner or his representative might have made to you directly without our knowledge, and which we do not know about. (If you agree to anything that is not covered by the organiser’s contract, ensure that you get this in writing, signed by the owner or their representative).
• You are informed about all the important changes affecting your booking.
• If you are not satisfied with all or parts of the booking, then you should approach us.
We register a reservation against pursue possible wrong

Travel Guarantees Act
Anywhone who arranges and sell package tours as laid down in the Act on Package Tours-so do we.

When does my booking become binding?
A booking becomes binding as soon as Ametne AB/Visit South Sweden confirms it and you pay the agreed deposit (or the entire amount of the booking) within the agreed time period.

What, when and to whom do I have to pay?
Online booking can only be made by paying with credit card. When booking is made the credit card will be charges direct and You have a valid booking.

What happens if I do not pay on time?
Amente AB/Visit South Sweden will not send a reminder of an unpaid deposit. The booking will be cancelled if Amente AB/Visit South Sweden has not received the deposit by the due date on the confirmation. If you have paid the deposit, one reminder will be sent of the remaining amount. The reservation will be cancelled if Visit South Sweden has not received the final amount by the date on the confirmation. Failure to pay on time will be considered a cancellation and the cancellation regulations will apply.

What applies if I want to cancel?
You can cancel by phoning the Visit South Sweden call centre on: +46 (0)454-30 93 10 or by e-mail: info@visitblekinge.se cancellations only apply after confirmation has been received from Amente AB/Visit South Sweden
We are obliged to confirm your cancellation in writing.

Cancellation charges
If cancelled will it be done latest 48 hours before arrival. Cancelled costs. (then cancellation insurance not been signed or does not concern.

•30 days or more before arrival: 10% of booking's pinch charges for cancellation.
•29-14 days before arrival 25 % of booking's pinch charges for cancellation.
•13-2 days before arrival 50 % of booking's pinch charges for cancellation.
•1-0 days before arrival 100% of booking's pinch's charges for cancellation.

Charge for cancelled insurance not, changes, invoice and bookings charge is not repaid.

Cancellation insurance
Can only be taken out at the time of booking. Cancellation insurance applies to all persons named in the booking. Cancellation insurance applies only in connection with presentation of a doctor's certificate. If the customer chooses to make use of cancellation insurance, all the persons on the booking are cancelled. No partial refund can be given if other people choose to make use of the journey.

SEK 295 per booking.
a. death, illness or accident of a serious nature, which has affected you yourself, your spouse, partner, your or your spouse/partner’s parents, your children, siblings or fellow traveller.
b. call up to military service, or civil defence.
c. some serious occurrence outside your own control, for example, a major conflagration or flood at your place of residence, which results in it not being possible for you to retain your booking. You must then substantiate this impediment with a certificate from a doctor, the authorities or an insurance company. Certificates submitted later than 7 days after the date of cancellation are not taken into consideration. Fees for cancellation insurance, changes and the deposit are not reimbursed.

Force Majeure
In cases where the journey cannot be undertaken because of an impediment outside the control of the organiser, which the organiser could not reasonably be expected to have anticipated when the contract was undertaken, and whose results the organiser could not reasonably have avoided or overcome, the organiser is free from liability for damages or other sanctions. The same applies if the cancellation of the journey is caused by someone the organiser has retained or someone else at an earlier stage.

We assume no liability for legislative and price changes that are outside our control

Complaint.
Any. complaints will be expressed to the plant or representatives as soon as possible. Sheep you not amendment of the problems, sow contact Amente AB/Visit South Sweden Phone. +46 454 30 93 10 or faxes +46 454 99980 (Reklamationsrätten) is lost, if you do not announce the supplier on-the-spot. Leaves you the plant without that the organizer had reasonable time that the loose problem mists you your court to compensation.

What happens if the organiser and I cannot reach an agreement?
Approach us directly with any complaints. If we do not agree, you can turn to the National Board for Consumer Complaints (Allmänna Reklamationsnämnden). This Board has an impartial Chair and representatives of travel organisers and consumers. The address of the board is: Box 174, S-101 23 Stockholm, Sweden.

Minimum age for bookings
The minimum age for making bookings/signing agreements with us is 18. For group accommodation, at least two people must be 18 or older, unless a higher age limit is specified on the confirmation. ID must be presented on arrival. The minimum age is a requirement for access to the accommodation.

General terms for package tours

1. The contract
1.1 The organizer shall be responsible towards the traveller for that which the traveller
has the right to claim according to the contract. This responsibility shall also apply to those
parts of the contract which are to be fulfilled by someone other than the organizer. If the
retailer is a party to the contract, he shall be responsible towards the traveller in the same way
as the organizer.
1.2 The information given in the organizer’s catalogues and brochures is binding on him.
The organizer may however change the information in the catalogues or brochures before the
contract has been entered into. This can however only take place if an explicit reservation in
this respect has been made in the catalogue or the brochure and if the traveller has been
clearly informed about the changes.
1.3 The organizer shall keep the traveller informed about all matters of importance for
the traveller which are related to the contract.
1.4 A connecting tour or a special arrangement is a part of the contract only if it has been
sold or marketed together with the main package tour at an inclusive price, or at separate
prices which are linked to each other.
1.5 The contract is binding on the parties when the organizer has in writing confirmed
the traveller’s order and when the traveller within the agreed time has paid the agreed booking
fee in accordance with the organizer’s instructions. The organizer shall confirm the traveller’s
order without delay.

2. Payment of the price for the tour
2.1 The traveller shall pay the price of the tour not later than at the time which is
indicated in the contract.
2.2 The organizer may not demand final payment of the price of the tour earlier than 40
days before the date of departure, unless otherwise specially agreed.
2.3 The organizer may, in connection with the confirmation, request a first part-payment
(booking fee). The booking fee shall be reasonable in relation to the price of the tour and
other relevant circumstances.
2.4 If the traveller does not pay the price of the tour in accordance with the terms of the
contract, the organizer has the right to cancel the contract and retain the booking fee as
damages, provided this is not unreasonable.

3. The traveller’s right to cancel the tour
3.1 The traveller has the right to cancel the tour as follows:
– In fixing the price of the tour, that which the traveller has paid for cancellation cover shall
not be included in the price of the tour.
– The cancellation charge shall always be not less than SEK 200 per traveller.
3.1.1 In the case of a cancellation more than 30 days before the date of departure, the
traveller shall pay 10% of the price of the tour.
3.1.2 In the case of a cancellation less than 30 days but more than 14 days before the date
of departure, the traveller shall pay 25 % of the price of the tour.
3.1.3 In the case of a cancellation less than 13 days but more than 2 days before the time
of departure, the traveller shall pay 50 % of the price of the tour.
3.1.4 If the cancellation takes place less than 24 hours before the time of departure, the
traveller shall pay the full price of the tour.
3.1.5 In the case of a car-package tour (travel with own car, ferry transport and
accommodation in a cottage or apartment), the traveller shall pay the full price of the tour in
the event of a cancellation less than 30 days before the date of departure. In the event of an
earlier cancellation, item 3.1.1 shall apply.
3.2 A traveller who has entered into a contract regarding a cancellation cover has
the right to cancel the tour as follows:
– In fixing the price of the tour, that which the traveller has paid for cancellation cover shall
not be included in the price of the tour.
– In the case of a cancellation in accordance with item 3.2, the traveller does not have the
right to recover that which he/she has paid for the cancellation cover.
3.2.1 If the traveller has a cancellation cover, the tour can, in the cases indicated in items
3.2.2 to 3.2.4, be cancelled without any other cost than the service charge indicated in the
organizer’s catalogue or brochure. The service charge may not exceed 5 % of the price of the
tour, and may not exceed SEK 200.
3.2.2 A cancellation can take place if the traveller or his/her husband/wife/partner, the
traveller’s or his/her husband’s/wife’s/partner’s relative in linear ascent or descent or a sibling
or a person with whom the traveller has jointly booked the tour, before the date of departure
but after the contract has become binding for the traveller as indicated in item 1.5, suffers a
serious illness, a deterioration in a state of ill-health or an accident, and if this event is of such
a kind that the traveller cannot reasonably carry out the tour.
3.2.3 A cancellation can take place if some other event affects the traveller after the
contract has become binding as indicated in item 1.5, and if this event is of such a serious
character for the traveller that it is not reasonable to demand that the traveller shall carry out
the tour. The traveller shall not have been able to control the event, and shall neither have
known nor should have known about this when the tour was booked. Such a serious event is
e.g. a fire in one’s own home.
3.2.4 A cancellation can take place if a person with whom the traveller has jointly ordered
the tour cancels his/her tour invoking items 3.2.2 or 3.2.3, and if it is unreasonable that the
traveller shall carry out the tour in the absence of the other person.
3.2.5 A traveller who has agreed about joint accommodation with another traveller or other
travellers who have cancelled the tour invoking items 3.2.2 to 3.2.4 shall receive
accommodation of the same standard as in the contract at the agreed or equivalent hotel/estab-
lishment, in a room/apartment which is adapted with respect to the remaining number of
travellers without any extra cost. If no such accommodation can be provided, the accommo-
dation shall be provided in accordance with the contract at no extra cost to the traveller.
3.2.6 The traveller shall cancel the tour as soon as possible after the reason for the
cancellation has arisen. The reason for the cancellation shall be confirmed in a reliable way
with medical and/or relationship certificates.
3.3 Cancellation shall take place in the manner indicated in the catalogue, brochure or
travel documents.
3.4 After cancellation, the amount which the traveller has to his/her credit as indicated
above shall be repaid without delay, and not later than 14 days after the cancellation.

4. The traveller’s right to transfer the contract
4.1 The traveller may transfer the contract to another person who fulfils all the
conditions for being allowed to participate in the tour. Such a condition can e.g. be that a
transport company or some other person whom the organizer has engaged in accordance with
the valid rules shall accept the change of traveller. The traveller must within a reasonable time
before the date of departure notify the organizer or retailer of the transfer.
4.2 When the contract has been transferred, the transferor and the transferee shall be
jointly and severally liable towards the organizer or retailer for that which remains to be paid
for the tour and for any additional costs, not in excess of SEK 200, which can arise because of
the transfer.

5. The organizer’s changes before departure and cancellation
of the tour
5.1 The organizer’s right to change the terms of the contract
The organizer may change the terms of the contract to the disadvantage of the traveller if it is
shown clearly in the contract that this can be done.
5.2 The traveller’s right to cancel the contract
The traveller may cancel the contract, if the organizer declares that he will not fulfil what he
has undertaken and if this breach of contract is of material importance for the traveller. The
traveller may cancel the contract if the terms of the contract are changed materially to his/her
disadvantage.
If the organizer intends to break the contract or if he wishes to change the terms of contract,
he shall notify the traveller as soon as possible and thereby inform the traveller of his/her
right to cancel the contract in accordance with the first paragraph.
The traveller shall within a reasonable time notify the organizer or retailer if he/she wishes to
cancel the contract. If he/she does not do so, he/she loses his/her right to cancel the contract.
5.3 The traveller’s right to a substitute package tour
If the traveller cancels the contract in accordance with item 5.2, he/she shall be entitled to
another package tour which is of equivalent or higher quality, if the organizer or retailer can
offer this. If the traveller accepts a substitute tour of lower quality, he/she has the right to
compensation for the difference in price.
If the traveller refrains from his/her right to a substitute package tour, or if such a tour cannot
be offered, he/she shall immediately receive repayment of that which he/she has paid in
accordance with the contract.
The provisions of the first and second paragraphs also apply if the organizer cancels the tour
without the traveller being at fault.
5.4 The traveller’s right to damages, the organizer’s cancellation of a tour
In such cases as are laid down in item 5.3, the traveller is entitled to damages from the
organizer, where reasonable.
No entitlement to damages will arise from the organizer’s cancellation of the tour if the
organizer shows
1. that fewer persons than the minimum number stipulated in the contract have
registered for the tour and the traveller has been informed that the tour has been cancelled not
less than 14 days before the date of departure (in the case of a tour with a duration of less than
5 days, the traveller shall be notified not less than 10 days before the date of departure), or
2. that it has not been possible to carry out the tour owing to a hindrance outside the
control of the organizer, which he could not reasonably have been expected to have taken into
account when the contract was entered into, and the consequences of which he could not
reasonably have avoided or overcome.
If the tour has been cancelled due to the action of some person whom the organizer has
engaged, the organizer is free from liability according to paragraph 2 only if the person whom
he has engaged would also be exempt according to this provision. The same applies if the
reason for the cancellation is assignable to some other person in a previous stage.
5.5 Change in the price
If the costs for the organizer increase after the contract has become binding for the parties as
stipulated in item 1.5, the organizer may raise the price for the tour by an amount which
corresponds to the cost increases if these are due to:
1. changes in transport costs
2. changes in taxes, customs duties or fees with respect to services which are included
in the tour, or
3. changes in the rates of exchange which influence the organizer’s costs for the tour.
The price may be increased by an amount which corresponds to the traveller’s share of the
cost increase to which the organizer is subject for the execution of the contract, provided that
this cost increase is of such a kind as is indicated in 1 - 3. If, for example, a fee as indicated in
2 is increased by SEK 100 for each traveller, the price may be raised by the same amount. If
the traveller so requests, the organizer is obliged to explain how the price increase has been
calculated.
The right to a price increase in accordance with 1 and 3 exists only if the increase in costs
exceeds SEK 60.
The price may not be raised during the last 20 days before the agreed date of departure. The
organizer shall notify the traveller of the price change as soon as possible.
The price of the tour shall be reduced if the organizer’s costs, for the same reasons as
indicated above, decrease more than 20 days before the agreed date of departure. In the event
of a cost reduction in accordance with 1 and 3, the price shall be reduced only if the cost
reduction exceeds SEK 60.

5.6 The organizer’s and the traveller’s right to cancel the contract in the case of
interfering events etc
Both the organizer and the traveller have the right to cancel the contract, after the contract has
become binding for the parties in accordance with item 1.5 if, at or close to the tour
destination or along the planned route, there occurs any disaster, act of war, general strike or
other radical event which materially influences the execution of the tour or the conditions at
the tour destination at the point in time when the tour shall be carried out.
To determine whether the event is of such a serious character as has been indicated here,
expert Swedish or international authorities shall be consulted.

6. The organizer’s changes after departure, faults and
deficiencies
6.1 Services that have not been provided
If, after the departure, a considerable part of the agreed services cannot be provided, the
organizer shall offer appropriate substitute arrangements at no extra cost to the traveller.
If a substitute arrangement cannot be provided or if the traveller rejects such an arrangement
for acceptable reasons, the organizer shall, if this is reasonable, provide equivalent transport
back to the place of departure or to some other place approved by the traveller, at no extra
cost to the traveller.
If a change in the contract in accordance with the first or second paragraphs involves a
deterioration for the traveller, he/she shall, if this is reasonable, be entitled to a price
deduction and damages.
6.2 Other faults and deficiencies
In the case of other faults in the agreed services than those indicated in item 6.1, the traveller
is entitled to a price deduction and damages, if he is not himself responsible for the fault.
The traveller is not entitled to damages, if the organizer shows that the fault is due to a
hindrance outside the control of the organizer, which he could not reasonably have been
expected to have taken into account when the contract was entered into, and the consequences
of which he could not reasonably have avoided or overcome.
If the fault is due to some other person whom the organizer has engaged, the organizer shall
be exempt from liability for damages in accordance with the second paragraph, if the person
whom he has engaged would also be exempt from this liability. The same applies if the fault
is due to some other person else in a previous stage.
In the case of a fault which is due to circumstances which are described in the second and
third paragraphs, the organizer shall immediately give the traveller such help as may be needed.
6.3 The extent of the damages
The damages in accordance with these terms comprise, in addition to indemnity for pure
economic loss, indemnity for personal injury and property damage.
Damage or injury which is covered by the provisions in the Swedish Maritime Code
(1994:1009), the Aviation Act (1957:297), the Railway Traffic Act (1985:192) or the Act
(1985:193) regarding international railway traffic shall be indemnified in accordance with the
mentioned laws in their wording when the damage or injury occurred instead of in accordance
with these terms. However, the organizer is always obliged to indemnify the traveller for that
which he/she has the right to claim in accordance with the mentioned laws.
It is the duty of the traveller to limit the damage or injury as far as is possible.

7. Complaint and rectification
7.1 The traveller may not invoke faults in that which he/she has the right to claim under
the contract, if he/she does not, within a reasonable time after he/she has noticed or should
have noticed the fault, notify the organizer or retailer about the fault. This should if possible
be done at the tour destination.
7.2 Without hindrance of item 7.1 the traveller has the right to invoke a fault, if the
organizer or retailer has acted with gross negligence or dishonourably.
7.3 If the traveller lodges a complaint which is not unjustified, the organizer or his local
representative shall immediately take measures to find a suitable solution.

8. The traveller’s responsibilities during the tour
8.1 The organizer’s instruction etc
The traveller is obliged to follow the instructions for the execution of the tour which are given
by the tour guide or by some other person appointed by the organizer. The traveller is obliged
to respect the regulations which apply for the tour and for the transport, hotel etc, and to
behave in such a manner that fellow-travellers or other persons are not disturbed. If the
traveller offends against this in an essential way, the organizer may cancel the contract.
8.2 The traveller’s responsibility for damage or injury
The traveller shall be responsible for any damage or injury which he/she causes the organizer
through negligence, e.g. by not following given instructions or regulations.
It is the duty of the traveller to indemnify any damage or injury which is legally founded
towards any person whom the organizer engages to participate in the execution of the tour.
8.3 Passports, visas, health regulations etc
Before the contract is entered into, the organizer or retailer shall in an appropriate manner
inform the traveller about the health regulations which will apply during the tour and, to the
extent to which this is important for the traveller, about the regulations with respect to
passports and visas for citizens of states within the European Economic Area (EEA).
The traveller shall, however, himself/herself be responsible for observing the necessary
formalities for the execution of the tour, such as e.g. the possession of a valid passport, visa,
vaccinations, insurance.
The traveller shall himself/herself be responsible for all costs which may arise due to
deficiencies in the mentioned formalities, e.g. home transport due to the lack of a passport,
unless the deficiencies are the result of incorrect information from the organizer or retailer.

8.4 Deviation from the arrangement
A traveller who deviates from the arrangement after the tour has started is obliged to notify
the organizer or his representative of this. The traveller shall, not less than 24 hours before the
time given by the organizer for the return journey, contact him in order to check the
information regarding the return journey.

9. Resolution of disputes
The parties should try to resolve any dispute regarding the interpretation or application of the
contract by negotiation. If the parties are unable to reach an understanding, the dispute can be
tried by the Swedish National Board for Consumer Complaints or by a public court of law.

Special conditions for travel agreements:
Technical organizer and responsible publisher is. Amente AB, Brostugevägen1, 293 42 Olofström tel 0454-309310. Minimum age for reservation and agreement with us is 18 years old.
For reservations that contains a larger group of people, there must be at least two persons over 18 years old.

Special conditions for Sweden Rock packages.
Sweden Rock festival ticket will not be reimbursed.